What Should I Do If I Have A Claim?

Outside of Office Hours.

If you have an accident or loss outside business hours, please call our emergency assistance partner ALPS on 01260 241000.

ALPS will be able to arrange emergency assistance and notify the insurer of your claim.

 

 

a tree falling onto a car windscreen

A Claim During Normal Working Hours.  

We strongly recommend you contact your insurer directly on the numbers below. If you have problems, we can give advice but its quicker and more efficient to speak directly to the insurer as they will require direct contact with the policyholder at most stages of the process. Contacting Elevate may slow down communications and the progress of your claim. 

Call the relevant number below and you will be asked some for some basic information, primarily your policy number, the key facts surrounding the claim and the names of those involved. You will be given a claims reference number which needs to be used as the claim progresses and if you contact any other parties such as vehicle recovery services, repairers or assistance providers

Excess Protection 

If you have opted for additional cover to reclaim your policy excess you will need to pay the insurer the excess in the event of claim and then send the receipt of this payment to us. We will arrange repayment when the insurer has closed the claim.  

Motor Insurance

Aviva Private Clients

0800 051 1750 From abroad +44 1603 208 901

AZUR Private Clients

020 3319 8999 From abroad +44 203 319 8999

AURUM

0330 175 6072 From abroad +44 330 175 6072

Chubb

0800 018 0678 From abroad +44 207 031 3905

Covea Executive

0330 024 0653

ERS Prestige

0330 094 5326

Hagerty

0333 323 1129 From abroad +44 1925 422726

Hiscox

0800 840 2405

Markerstudy

0333 999 2801

KGM

0333 5555 909

LV

0330 678 5550 From abroad: +44 1689 898603

Sabre

0330 024 4700

Zurich Private Clients

0800 096 9999 From abroad +44 179 350 2003

Home Insurance

Aviva Private Clients

0800 051 1750 From abroad +44 1603 208 901

Azur Private Clients

020 3319 8999 From abroad +44 203 319 8999

Chubb

0800 018 0678 From abroad +44 207 031 3905

Covea Executive

0333 130 4586

Confidas

0208 603 7187

DUAL

0207 397 4405

Hoxton

0333 999 2801

Hiscox

0800 840 2405

iPrism

0333 005 1616

Zurich Private Clients

0800 096 9999 From abroad +44 179 350 2003

Elevate Insurance office Interior

Our Commitment.

We treat all of our clients as individuals. We have time to talk, we listen and understand what you need. We are here for clients throughout the insurance process, arranging customised cover, adapting policies as things change, reviewing the market every year and supporting them with any claims. Your personal advisor is available on a direct dial.

Jowyn Wong
Jowyn Wong
2022-06-13
Best company I’ve ever had the pleasure to arrange insurance with. Richard is so informative and knowledgeable, kept me informed every step of the way to insuring my pride and joy. Professional, personal and utterly perfect. Thank you!
Simone Chawda
Simone Chawda
2021-04-16
I could not recommend Elevate enough, they were super helpful in explaining policy cover / options & made the process very easy for me to choose. It was great to have a trustworthy & reliable company finding the best cover for me personally & not in the best interests of commission etc Thank you Elevate!
Will Casswell
Will Casswell
2021-04-09
very helpful. thank you
James Rainbow
James Rainbow
2021-04-09
I had never used an insurance broker before but getting car renewals was getting more and more time consuming. I was referred to Blain at Elevate by a friend and now wonder why I didn't do this before. Elevate are great to deal with and I now have a better level of cover than before at a lower cost with 95% of the hassle removed.
jack gibbs
jack gibbs
2021-03-21
Great personal service! Working with Elevate ensured I recieved efficient and stress free landlord insurance keeping me covered across various properties.
Sean M
Sean M
2021-03-10
Just wanted to give a big shout out to Dan White and his team at Elevate Insurance Brokers. Having just moved house and tired of the continual high rises in insurance premiums, I chose to stay local and support local. Dan made sure we had the right cover in place and didn’t leave any stone un-turned. His attention to detail in making sure the cover we needed was second to none. All in, he managed to beat my renewal cost and the top three providers, increased my cover and provided me with the peace of mind that my house and personal belongings were covered. #staylocal #investinlocal #localisbest #homeinsurance #insurance #elevate #trust #confidence #happycustomer
Tom S
Tom S
2020-06-15
Great service as ever from Elevate! I already insure my main car with them and had to add another in rather a hurry and I didn't have the time to spend ages on the phone organising, Elevate handled it all seemlessly and had my cover updated perfectly at a reasonable price. Can't recommend them highly enough!
John Yates
John Yates
2020-06-10
Contacted Dan and his team to discuss my business insurance requirements. Excellent advice and very thorough explanations on various aspects of the policy ensured we now have the appropriate insurance in place. Thanks Dan.

Latest Elevate News.

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We love seeing “New Car Day” photos like this from clients. They’ve chosen some lovely options on this Porsche 911 T 😍.
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Insure Today for a Better Tomorrow.

If you’d like to talk to a human, call us on 01933 830400 during 9 am - 5 pm weekdays.