What Should I Do If I Have A Claim?
Outside of Office Hours.
If you have an accident or loss outside business hours, please call our emergency assistance partner ALPS on 01260 241000.
ALPS will be able to arrange emergency assistance and notify the insurer of your claim.
A Claim During Normal Working Hours.
We strongly recommend you contact your insurer directly on the numbers below. If you have problems, we can give advice but its quicker and more efficient to speak directly to the insurer as they will require direct contact with the policyholder at most stages of the process. Contacting Elevate may slow down communications and the progress of your claim.
Call the relevant number below and you will be asked some for some basic information, primarily your policy number, the key facts surrounding the claim and the names of those involved. You will be given a claims reference number which needs to be used as the claim progresses and if you contact any other parties such as vehicle recovery services, repairers or assistance providers.
Excess Protection
If you have opted for additional cover to reclaim your policy excess you will need to pay the insurer the excess in the event of claim and then send the receipt of this payment to us. We will arrange repayment when the insurer has closed the claim.
Motor Insurance
Aviva Private Clients
0800 051 1750 From abroad +44 1603 208 901
AZUR Private Clients
020 3319 8999 From abroad +44 203 319 8999
AURUM
0330 175 6072 From abroad +44 330 175 6072
Chubb
0800 018 0678 From abroad +44 207 031 3905
Covea Executive
0330 024 0653
ERS Prestige
0330 094 5326
Hagerty
0333 323 1129 From abroad +44 1925 422726
Hiscox
0800 840 2405
Markerstudy
0333 999 2801
KGM
0333 5555 909
LV
0330 678 5550 From abroad: +44 1689 898603
Sabre
0330 024 4700
Zurich Private Clients
0800 096 9999 From abroad +44 179 350 2003
Home Insurance
Aviva Private Clients
0800 051 1750 From abroad +44 1603 208 901
Azur Private Clients
020 3319 8999 From abroad +44 203 319 8999
Chubb
0800 018 0678 From abroad +44 207 031 3905
Covea Executive
0333 130 4586
Confidas
0208 603 7187
DUAL
0207 397 4405
Hoxton
0333 999 2801
Hiscox
0800 840 2405
iPrism
0333 005 1616
Zurich Private Clients
0800 096 9999 From abroad +44 179 350 2003
Our Commitment.
We treat all of our clients as individuals. We have time to talk, we listen and understand what you need. We are here for clients throughout the insurance process, arranging customised cover, adapting policies as things change, reviewing the market every year and supporting them with any claims. Your personal advisor is available on a direct dial.
Latest Elevate News.
Insure Today for a Better Tomorrow.
If you’d like to talk to a human, call us on 01933 830400 during 9 am - 5 pm weekdays.