What Should I Do If I Have A Claim?

Outside of Office Hours.

If you have an accident or loss outside business hours, please call our emergency assistance partner ALPS on 01260 241000.

ALPS will be able to arrange emergency assistance and notify the insurer of your claim.

 

 

a tree falling onto a car windscreen

A Claim During Normal Working Hours.  

We strongly recommend you contact your insurer directly on the numbers below. If you have problems, we can give advice but its quicker and more efficient to speak directly to the insurer as they will require direct contact with the policyholder at most stages of the process. Contacting Elevate may slow down communications and the progress of your claim. 

Call the relevant number below and you will be asked some for some basic information, primarily your policy number, the key facts surrounding the claim and the names of those involved. You will be given a claims reference number which needs to be used as the claim progresses and if you contact any other parties such as vehicle recovery services, repairers or assistance providers

Excess Protection 

If you have opted for additional cover to reclaim your policy excess you will need to pay the insurer the excess in the event of claim and then send the receipt of this payment to us. We will arrange repayment when the insurer has closed the claim.  

Motor Insurance

Aviva Private Clients

0800 051 1750 From abroad +44 1603 208 901

AZUR Private Clients

020 3319 8999 From abroad +44 203 319 8999

AURUM

0330 175 6072 From abroad +44 330 175 6072

Chubb

0800 018 0678 From abroad +44 207 031 3905

Covea Executive

0330 024 0653

ERS Prestige

0330 094 5326

Hagerty

0333 323 1129 From abroad +44 1925 422726

Hiscox

0800 840 2405

Markerstudy

0333 999 2801

KGM

0333 5555 909

LV

0330 678 5550 From abroad: +44 1689 898603

Sabre

0330 024 4700

Zurich Private Clients

0800 096 9999 From abroad +44 179 350 2003

Home Insurance

Aviva Private Clients

0800 051 1750 From abroad +44 1603 208 901

Azur Private Clients

020 3319 8999 From abroad +44 203 319 8999

Chubb

0800 018 0678 From abroad +44 207 031 3905

Covea Executive

0333 130 4586

Confidas

0208 603 7187

DUAL

0207 397 4405

Hoxton

0333 999 2801

Hiscox

0800 840 2405

iPrism

0333 005 1616

Zurich Private Clients

0800 096 9999 From abroad +44 179 350 2003

Elevate Insurance office Interior

Our Commitment.

We treat all of our clients as individuals. We have time to talk, we listen and understand what you need. We are here for clients throughout the insurance process, arranging customised cover, adapting policies as things change, reviewing the market every year and supporting them with any claims. Your personal advisor is available on a direct dial.

Latest Elevate News.

Lamborghini Temerario Launch 🚀 

- 4.0 V8 Twin Turbo
- 3 Electric Motors
- 10k RPM
- Combined output 907hp

Great to catch up with clients and thanks @lamborghini.tunbridgewells for the invite! #lamborghini #temerario #v8 #supercar #elevate #elevateinsure #supercarinsurance #cars247 #newcarsdaily #instacar #lambo #insurance #covered
No Hybrid Here 🛑 How good does the new series 2 Rolls Royce Ghost look? Still rocking the 6.7l V12 from the Cullinan, circa 12mpg around town but it’s a hotel on wheels 🤷‍♂️. #elevateinsure #elevate #prestigecarinsurance #rollsroyce
.
.
#newpurchase #supercar #supercars #supercarinsurance #cars #carsofinsta #instacars #carswithoutlimits #elevate #insurance #covered #ghost #roller #v12
Hypercar Display at Supercar Driver Secret Meet 2024
elevate-logo-icon-gradient

Insure Today for a Better Tomorrow.

If you’d like to talk to a human, call us on 01933 830400 during 9 am - 5 pm weekdays.